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Frequently Asked Questions
(FAQs)

TFS Account FAQs
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Frequently Asked Questions
General Website Help FAQs

  1. Do you allow personal financial services sites, such as Mint.com, access my TFS Account?

  2. Who can I contact about problems with this website?

  3. How are you using the information I provide?

  4. Do I need cookies enabled?

  5. I'm having trouble viewing the PDF documents. What's wrong?

  6. How do I view the certificates for the Toyota Financial Services website?

  7. Which browsers and operating systems do you recommend for this site?

  8. Why do I get a message saying you need more information to process my registration?

  9. What type of security does the Toyota Financial Services Website provide?

  10. How do I get a new password if I forgot my old one?

  11. How do I change my password?

  12. Why do I get a message saying that my email address is already in use when I attempt to register for account access?

  13. Why do I keep getting logged out of my account?

  1. Do you allow personal financial services sites, such as Mint.com, access my TFS Account?

    Toyota Financial Services (TFS) respects your privacy and the confidential nature of the information that we gather during the course of our relationship with you. When you access your TFS account, TFS’ website and security protocols are designed to protect your personally identifiable information.

    Although you may consider utilizing 3rd party aggregator websites, such as Mint.com, to access your TFS account, TFS does not have any agreements with any such service providers that would ensure that their services are compatible with TFS’ legal or security requirements. As such, any enhancements that have been made, or will be made, to TFS’ websites or security protocols, including those to protect and secure you and your personally identifiable information, may result in the inability of such services to access TFS’ systems. We apologize for any inconvenience this may cause you. Please be assured that you may always access your account through toyotafinancial.com or our mobile app for iPhone.

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  2. Who can I contact about problems with this website?

    If you encounter problems with this site, please      contact us.

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  3. How are you using the information I provide?

    To help serve you better, we may share personally identifiable information (e.g., name, mailing address, email address) with other companies in the Toyota family and with our business partners (including Toyota dealers). Please read our      Privacy Policy  for more information.

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  4. Do I need cookies enabled?

    Yes. In Microsoft® Internet Explorer 7.0 or higher, "allow per-session cookies" needs to be enabled and Active Scripting is needed to properly view and use our online financial services tools.

    In Netscape, in general, both cookies and "JavaScript" must be enabled to use some of the functions available on this site.

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  5. I'm having trouble viewing the PDF documents. What's wrong?

    In order to view PDFs, you'll need the Adobe Acrobat Reader™ plug-in. If you do not have Adobe Acrobat Reader™,     download it here . If you have Adobe Acrobat Reader™ and are still having problems viewing PDFs, you may need to download the most current version of the plug-in.

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  6. How do I view the certificates for the Toyota Financial Services website?

    The certification provided on www.toyotafinancial.com has the highest level of security for our website.
    In order to view the certificates, please see the following instructions.

    For Internet Explorer:
    Click on "File" from your tool bar then "Properties" then "Certificates". It should indicate that the certificate is issued to my.toyotafinancial.com and issued by VeriSign Class 3 Secure Server.

    For Firefox:
    Click on the lock icon located in the bottom right of the browser.

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  7. Which browsers and operating systems do you recommend for this site?

    In order to access and retain records in connection toyotafinancial.com, you must have the following:

    (a) PC or Macintosh (Mac) compatible computer

    (b) Operating Systems

    PC: Windows 2000, XP, or Vista
    Mac: Mac OS X

    (c) Browsers

    Microsoft® Internet Explorer 7.0 or higher
    Firefox 3.0 or higher
    Safari 4 or higher
    Google Chrome 3.0 or higher

    (d) Other Requirements

    PC & Mac:
    16-Bit Minimum Monitor Color Depth (32-bit color depth recommended)
    128 MB RAM
    1GHz+
    Minimum connection speed 56 K+
    Acrobat Reader 7

    In order to print or download from toyotafinancial.com, you must have a printer connected to your computer or sufficient hard-drive space to save the content. All of the requirements listed in this section are your "Systems Requirements."

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  8. Why do I get a message saying you need more information to process my registration?

    Please confirm that you have entered all information correctly.  If you receive a billing statement, enter the information exactly as it appears on your statement.

    If you need additional help, please      contact us

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  9. What type of security does the Toyota Financial Services Web site provide?

    As a financial services company, TFS works hard to safeguard your privacy and security. To protect your information, we have adopted technology and security standards used widely throughout the online banking industry. You account information is encrypted for additional security. Please read our       Privacy Policy  for more information.

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  10. How do I get a new password if I forgot my old one?

    Click on      "Forgot Your Password?"  in the account access box on the left side of the page. Complete and submit the required information. If the information you entered matches the information we have on record for you, you will be able to reset your password. You will then receive a message letting you know that your password has been successfully changed.

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  11. How do I change my password?

    Log in to your account and click the “Change password” link in the account access box. Complete and submit the required information. If the information you entered matches the information we have on record for you, we will send you a password reset email. Click the link provided in the email to reset your password. You will then receive a message letting you know that your password has been successfully changed.

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  12. Why do I get a message saying that my email address is already in use when I attempt to register for account access?

    The email address you entered has been previously used by a customer to register for account access. Please choose a unique and valid email address.

    Your email address is our primary point of contact with you for account related questions and you will receive all Pay Online correspondence at the address you choose.

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  13. Why do I keep getting logged out of my account?

    As a security precaution you are logged out of the web site after 15 minutes of inactivity. This is a security measure to protect your personal information.

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