FAQs | Toyota Financial Services

Frequently Asked Questions

General FAQs

Your options are simple. You can:

Turn in your vehicle and purchase or lease a new Toyota.¹
Purchase the vehicle you're currently driving.
Return your vehicle to a Toyota or Lexus dealership.*

¹ Options are available on approved credit through your dealer and Toyota Financial Services. Not all applicants will qualify. Additional options are available. See your dealer for details.

*Your originating Dealer is required to process the vehicle return. Most Toyota and Lexus Dealers will process a return even if they did not originate the lease, but we recommend contacting them to confirm and schedule a turn-in appointment.

Download Lease End Guide

Check out our Lease-End Guide that provides details on considering your options, timing for an inspection, excessive wear and use, and finalizing your decision.

Our Lease-End Guide provides an overview of the lease-end process, and checklists to help guide you through the before, during, and after your return.

The vehicle must be returned to an authorized Toyota or Lexus Dealer. We recommend contacting your originating Dealer* to schedule your turn-in appointment. Your originating Dealer is required to process the vehicle return.

If you return the vehicle to a third-party dealership, this is an unauthorized third-party vehicle return and you remain responsible for all obligations under the lease agreement until we receive the payoff funds and all required documentation, or the vehicle is delivered to a Toyota or Lexus Dealer.

*Most Toyota and Lexus Dealers will process a vehicle return even if they did not originate the lease, but we recommend contacting them to confirm and schedule a turn-in appointment.

Download checklist

The vehicle must be returned to an authorized Toyota or Lexus Dealer.* If you've moved since you began your lease, use our easy dealer locator to find a participating dealer near you. We recommend contacting the dealer to schedule your lease turn-in appointment approximately 30 days prior to your lease maturity date.

*Your originating Dealer is required to process the vehicle return. Most Toyota and Lexus Dealers, while not required, will process a return, even if they did not originate the lease, but we recommend contacting them to confirm and schedule a turn-in appointment.

Your originating dealer is the dealer where you began your lease. This dealer can help you choose your next Toyota and turn in your current leased vehicle.

You may return your vehicle prior to your lease maturity date; however, early termination fees may apply. For more info about turning in your lease early, refer to your lease agreement, or contact TFS at 1-800-286-0652. You may also reach out to your dealer to get answers to any questions you have about your options.

*Most Toyota and Lexus Dealers will process a vehicle return even if they did not originate the lease, but we recommend contacting them to confirm and schedule a turn-in appointment.

Yes, just give your dealer a call 30 days prior to your lease maturity date to schedule your lease turn-in appointment.

Bring your clean, leased vehicle along with:

Your TFS Odometer Disclosure Statement
Tool kit and spare tire, if applicable
All sets of keys (masters/remotes/valet), if applicable
Owner's Manuals
Any original equipment on your vehicle at lease inception (radio, headrests, 3rd row seat, tonneau/cargo cover, etc.)

As a heads up, if you don't return the original equipment or keys at the end of your lease, you may receive additional charges based on the terms of your lease agreement.

Yes, to minimize any potential delays processing your lease return, you can notify us of your return by logging on to Toyotafinancial.com or your Toyota Financial Services App and follow the Lease End return prompts. You can also notify us by telephone at (800) 874-8822 using our automated system or speaking with a live agent.

At the Dealership

Confirm the Dealership will accept the return. Only your originating Dealer is required to accept your lease return. To minimize any potential delays processing your lease return, you can notify us of your return by logging onto Toyotafinancial.com or your Toyota Financial Services App and follow the Lease End return prompts. You can also notify us by telephone at (800) 874-8822 using our automated system or speaking with a live agent.
Sign an odometer statement and ask for a copy for your records. Capture the name of Dealer associate that helped with the return.
If you did not complete an inspection prior to returning, one will be completed within a few days of your return. Feel free to take pictures of the condition of your vehicle.

After Return

TFS will send you a Lease-End invoice if you have any unpaid payments, late fees and miscellaneous charges. The invoice will also include Excessive Wear and Use charges, Excessive Mileage charges, and Disposition Fee if applicable. These items may be taxable.
If you had a security deposit, it will be returned to your home address via check. It will be used to first pay any Lease-End invoice charges, if applicable.
Cancel any electronic payments.

Leading up to lease-end, you'll receive various communications from TFS about your options and things you need to do. Be on the lookout for information from us through toyotafinancial.com, email and/or phone calls.

This is the date when your lease agreement ends and your vehicle should be returned to a Toyota dealer (unless you choose the option to purchase your leased vehicle).

Like you, we hope you have no charges² on your lease-end, but it's possible these may be included, if applicable:

Excess wear and use
Excess mileage
Disposition fee
Any past due and unpaid monthly payments
Any other miscellaneous charges (e.g., unpaid late payment fees, taxes, tolls)
Any other charges due under the terms of your lease agreement if your lease was terminated early

^₂Charges may vary based on the terms of your lease agreement, whether any optional protection plans were purchased and such coverage applies.

Great question - it varies by state. Please contact your Toyota dealer or the DMV if you have questions about how this applies to you.

Yes, and this is one people forget. If you've returned your vehicle, please remember to cancel any automated payments you may have set up through either toyotafinancial.com or your bank.

First, great decision. Next, get a payoff quote by logging into your TFS online account or contacting TFS at 1-800-286-0652. If you need financing, you can head straight to your dealer for help.

Just bring your vehicle back to your Toyota dealer at the end of your lease and they can help you with the rest.

Find a Dealer

Wear And Use FAQs

It probably seems obvious, but damage that is beyond normal wear and use is considered excessive

If it helps to see some examples of what's considered excessive, check out our Wear and Use Guidelines. We also recommend reviewing your lease agreement as it includes additional excess wear and use information specific to your vehicle.

Just a heads up, though, the examples provided may not include all instances of excessive damage that could subject you to additional charges based on the terms of your lease agreement.

Of course. In fact, we encourage you to schedule a complimentary inspection³ and to review the Wear and Use Guidelines to see whether your vehicle has wear and use that is considered excessive.

If repair work is needed and you'd like to make repairs prior to turning in the vehicle, your local Toyota dealer is a great option to assist you. Be sure to keep all of your receipts for repairs made and review your insurance policy to see if any items may be covered.

If your damages exceeding normal wear and use aren't repaired, it can result in charges at lease termination.⁴ All charges may be subject to sales tax.