What is considered Excess Wear and Use?
1Courtesy pre-inspection available to lease customers who do not reside in Hawaii or whose leases did not originate in New Hampshire or Wisconsin.
What if I purchased Excess Wear & Use Protection?
If you purchased Excess Wear & Use Protection, you should be in great shape to avoid most charges, and here's what you're covered for:
- Each eligible event valued at $1,000 or less
- Each eligible missing part or equipment valued at $200 or less
- Up to $5,000 in excess wear and use charges
If you didn't purchase Excess Wear & Use Protection, we'll still be here to help. Our biggest recommendation would be to call and schedule a courtesy pre-inspection1. That way you can fix any damage and there won't be surprises at lease-end.
1Courtesy pre-inspection available to lease customers who do not reside in Hawaii or whose leases did not originate in New Hampshire or Wisconsin.
If you're not sure if you need a courtesy pre-inspection, take a look at some of the items that may be considered excessive wear and use:
Exterior Damage
- A single scratch, or accumulation of scratches, greater than the size of credit card that penetrate the paint
- A single dent greater than the size of a credit card
- Previous repairs performed poorly or unrepaired collision damage
- Windshield cracks, stars, or bull's-eyes
- Damaged, broken, or non-factory tinted glass
- Bent, broken, or missing lights, turn signals, mirrors, or lamps
- Tires with exposed cords or sidewall damage
- Tires or wheels that do not meet manufacturer's guidelines for safe operation
- Missing or damaged wheel covers
- Wheel gouges, scratches, dents or cracks greater than the size of a credit card
Interior Damage
- A single cut, tear, burn, or stain greater than the size of a credit card
- An accumulation of cuts, tears, burns or stains greater than the size of a credit card
- Missing keys/remotes
- Missing parts or accessories (shifter knob, headrests, tonneau/cargo cover, etc.)
- Inoperative, malfunctioning, or broken parts or equipment
- Any modifications not on the vehicle at lease inception
Wear and Use FAQs
It probably seems obvious, but damage that is beyond normal wear and use is considered excessive.
If it helps to see some examples of what's considered excessive, check out our Wear and Use Guidelines. We also recommend reviewing your lease agreement as it includes additional excess wear and use information specific to your vehicle.
Just a heads-up, though, the examples provided may not include all instances of excessive damage that could subject you to additional charges based on the terms of your lease agreement.
Of course. In fact, we encourage you to schedule a courtesy pre-inspection1 and to review the Wear and Use Guidelines to see whether your vehicle has wear and use that is considered excessive.
If repair work is needed and you'd like to make repairs prior to turning in the vehicle, your local Toyota dealer is a great option to assist you. Be sure to keep all of your receipts for repairs made and review your insurance policy to see if any items may be covered.
If your damages exceeding normal wear and use aren't repaired, it can result in charges at lease termination.2 All charges may be subject to sales tax.
1Courtesy pre-inspection available to lease customers who do not reside in Hawaii or whose leases did not originate in New Hampshire or Wisconsin.
2If repairs are made to your vehicle, you or the dealer may request an inspection upon turn-in. Under certain circumstances, TFS does not charge its lease customers for excess wear and use damage. See your lease agreement for additional information.
Should I schedule a courtesy pre-inspection?
If you think you may have excessive wear and use, then scheduling a courtesy pre-inspection1 is a smart idea.
1Courtesy pre-inspection available to lease customers who do not reside in Hawaii or whose leases did not originate in New Hampshire or Wisconsin.
Benefits of a courtesy pre-inspection:
- Knowing the condition of your vehicle before the end of your lease allows you to make well-informed decisions
- Discussing the vehicle condition with your dealer may be beneficial in helping make your lease-end decision
- Detailed condition reports, itemizing any estimated excess wear and use fees, are available immediately after your inspection. You can discuss the inspection report with the dealer and access it via the Document Center on our mobile app or at toyotafinancial.com
Inspection FAQs
A courtesy pre-inspection by your Toyota dealer assesses the condition of your vehicle and provides an estimate of wear and use charges that could be due at leas-end.1
1Courtesy pre-inspection available to lease customers who do not reside in Hawaii or whose leases did not originate in New Hampshire or Wisconsin.
You can contact your originating dealer or any Toyota dealer to determine if they can conduct a courtesy pre-inspection and schedule an appointment.1 We recommend completing this within 60 days before your vehicle return.
1Courtesy pre-inspection available to lease customers who do not reside in Hawaii or whose leases did not originate in New Hampshire or Wisconsin.
Bring the following to your pre-inspection and lease return appointments1:
- Vehicle keys
- Toolkit and spare tire
- Owner's Manual
- Original Equipment
1Courtesy pre-inspection available to lease customers who do not reside in Hawaii or whose leases did not originate in New Hampshire or Wisconsin.
After your courtesy pre-inspection, you can discuss the inspection report immediately with the dealer in person. You can also access the report via the Document Center on our mobile app or at toyotafinancial.com.
You can make repairs before turning in your vehicle-just be sure to keep receipts for your records.
